Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Loanhead | GPhC Registered Online Pharmacy | GPhC No. 9012511
Last updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Loanhead collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Loanhead is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Loanhead, UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of information:

• Personal identifiers: Full name, date of birth, address, email address, and phone number
• Health and medical information: Medical history, current medications, weight, BMI, and clinical consultation responses
• Payment information: Billing details processed securely via our payment provider
• Technical data: IP address, browser type, device information, and website usage data collected via cookies
• Communication records: Records of any correspondence between you and our pharmacy team

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and appropriate safeguards.

3. How We Use Your Data

We use your personal information for the following purposes:

• To assess your suitability for weight loss treatments and dispense medication safely
• To enable our registered pharmacist to review and approve your consultation before any medication is dispensed
• To process and dispatch approved orders — delivery is made within 1 working day of pharmacist approval
• To communicate with you regarding your order, treatment, or any clinical concerns
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To maintain accurate clinical records as required by pharmacy and healthcare regulations

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for special category health data, the provision of healthcare services by a regulated health professional.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies may collect information such as pages visited, time spent on the site, and device type.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: Help us understand website traffic and usage patterns
• Functional cookies: Remember your preferences to improve your experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• Delivery partners: Limited information necessary to fulfil and deliver your order
• Payment processors: Secure processing of your payment transactions
• Regulatory bodies: Where required by law or by the General Pharmaceutical Council (GPhC)
• Healthcare professionals: Where sharing is necessary for your clinical safety, such as notifying your GP of prescribed treatments

All third parties are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention and Security

We retain your personal and clinical records for a minimum of 8 years in line with pharmacy regulatory requirements, or longer where legally required. We implement appropriate technical and organisational security measures to protect your data against unauthorised access, loss, or disclosure.

7. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or object to certain processing activities, or request a copy of your data in a portable format. Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below. You also have the right to raise concerns with the appropriate supervisory authority if you believe your data has been handled incorrectly.

8. Contact Us

If you have any questions, concerns, or requests relating to your personal data, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Loanhead
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk